Encryption occurs on your PC and is only decrypted once your order has reached our mail server. At no stage is the transaction decrypted whilst it travels over the internet. In addition, orders (including credit card details) are only stored on our mail server until we download them to our office computer system.

Amoena UK never pass your details on to anyone else. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.

Avoiding fraud: If you receive an email claiming to be from Amoena and asking you to confirm any account or credit card details via email, please ignore it and do not respond to it. If we have a query about your credit card information we will only contact you by telephone or post.

Other ways to order
You can also order from Amoena by telephone or post.

By telephone – please call freephone 0800 0726636. Our lines are open Monday to Friday from 9am-5pm.

By post – complete and return the order form in the back for your catalogue. If you do not have a catalogue please click here to request a copy.

Payment methods
We accept payment via the internet by Visa, MasterCard, American Express, Delta and Switch. Your account will only be debited once your order has been processed and is ready for despatch.

Stock availability
Estimated delilvery dates will be shown on your order confirmation. If any of the items ordered are temporarily out of stock, we will hold them on back order for you and send them as soon as they are available. You can track the status of your order at any time by selecting the 'track orders' options from the 'my account' menu. You will also be sent an email to notify you once the goods have been despatched. No additional postage and packing will be charged for goods sent separately and your account will only be debited for these items once they are available for despatch.

VAT Zero Rating
We do not charge VAT on mastectomy products supplied to customers who have undergone breast surgery, if the items are for their own personal use. If you are eligible, please remember to tick the VAT Zero Rating box which you will see at the bottom of your order form on the check out page. If this box is not ticked, VAT will be charged on your order at the standard rate. You can also tick the VAT Zero Rating box shown on your ‘my account’ details to save you having to remember to do this for every order. If you have any queries regarding this, please contact us for further advice.

Our guarantee to you
At Amoena we aim to provide the highest standard of service possible. If you have a problem with our products or services we want to put it right. Simply contact us and we will do our utmost to resolve the situation for you.

Enquiries
If you have any questions or require help in making your selection, our friendly and experienced customer service team are always happy to help. Our freephone enquiry line is open Monday to Friday from 9am-5pm. Click here for further information on how to contact us.