Shopping online with Amoena is quick and easy. Just browse through our products and click on any items that interest you, where you find more information on each item. You can also view a larger image and see other products that might be of interest to you.

If you want to order an item, select the size and quantity you require from the drop down menus provided and click the ‘Add to Basket’ button. Continue shopping in this way – the shopping basket icon at the top of your screen will tell you how many items you have added to your basket.

Once you have made your selections, click on ‘basket’ which will display details of all the items you have ordered. You can make any amendments to your order by changing the details and selecting the refresh button. Once you are happy with your order, click on ‘proceed to check out’ where you will be asked to sign in to complete your order and payment details.

If you are a new customer you will need to complete some simple registration details before proceeding. See ‘signing in/registering’ for further information.

Sign in by entering your email address and password. If you are a returning customer, your delivery details will then be automatically displayed. For security reasons, you will need to enter your payment/credit card details each time you shop with Amoena. Make any changes that are necessary and click the ‘Place your order’ button. Once you place your order you will be sent a confirmation email message.

We use SSL (Secure Socket Layer technology) to collect your order and credit card details. When you place your order, a padlock will appear on the bottom of the screen and the web address will show https:// at the beginning.

Encryption occurs on your PC and is only decrypted once your order has reached our mail server. At no stage is the transaction decrypted whilst it travels over the internet. In addition, orders (including credit card details) are only stored on our mail server until we download them to our office computer system.

Amoena UK never pass your details on to anyone else. Cookies are only used on this shopping site to keep track of the contents of your shopping basket once you have selected an item.

Avoiding fraud: If you receive an email claiming to be from Amoena and asking you to confirm any account or credit card details via email, please ignore it and do not respond to it. If we have a query about your credit card information we will only contact you by telephone or post.

You can also order from Amoena by telephone or post.

By telephone – please call freephone 0800 0726636. Our lines are open Monday to Friday from 9am-5pm.

By post – complete and return the order form in the back for your catalogue. If you do not have a catalogue please click here to request a copy.

We accept payment via the internet by Visa, MasterCard, American Express, Delta and Switch. Your account will only be debited once your order has been processed and is ready for despatch.

Stock availability

We aim to despatch all items shown as 'in stock' within 48 hours of receipt and delivery should take approximately 5-7 days.  Estimated delivery dates for any items that are out of stock will be shown on your order confirmation.  You can track the status of your order at any time by selecting the 'track orders' options from the 'my account' menu. You will also be sent an email to notify you once the goods have been despatched. No additional postage and packing will be charged for goods sent separately and your account will only be debited for these items once they are available for despatch.

We do not charge VAT on mastectomy products supplied to customers who have undergone breast surgery, if the items are for their own personal use. If you are eligible, please remember to tick the VAT Zero Rating box which you will see at the bottom of your order form on the check out page. If this box is not ticked, VAT will be charged on your order at the standard rate. You can also tick the VAT Zero Rating box shown on your ‘my account’ details to save you having to remember to do this for every order. If you have any queries regarding this, please contact us for further advice.

Our guarantee to you

At Amoena we aim to provide the highest standard of service possible. If you have a problem with our products or services we want to put it right. Simply contact us and we will do our utmost to resolve the situation for you.

If you have any questions or require help in making your selection, our friendly and experienced customer service team are always happy to help. Our freephone enquiry line is open Monday to Friday from 9am-5pm. Click here for further information on how to contact us.